Postmortem -
Read details
Apr 5, 21:59 CEST
Resolved -
After monitoring and testing, this incident appears to have been resolved. Thank you for your patience.
Apr 5, 18:58 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Stripe now uses the artist’s profile country (this can now be set manually in your profile settings), missing-country onboarding is blocked with a clear message, and artists can click Reset & Reconnect on the payouts modal if Stripe locked the wrong country.
Apr 5, 16:30 CEST
Update -
We are continuing to work on a fix for this issue.
Apr 5, 16:09 CEST
Update -
We are continuing to work on a fix for this external issue.
No in-house components of WAVjunkie are affected.
If you are based in Spain, you can setup payouts as normal, as this is what Stripe Connect Express is currently defaulting to.
Thank you for your patience and please accept our apologies for any inconvenience.
Apr 5, 15:24 CEST
Identified -
The root cause has been identified and a fix is being prepared.
The cause is Stripe Connect not passing the correct artist account country parameters and defaulting to the country of the first created account, in this case Spain. If you are based in Spain, you can proceed as normal.
A fix is being prepared. Thank you for the patience during this period.
Apr 5, 14:34 CEST
Investigating -
We are currently investigating an issue where Stripe is defaulting artist countries to Spain.
Apr 5, 14:01 CEST